Interchange Health Cooperative Ltd (IHCO), a Canberra-based bulk-billing allied health and general medical practice was today placed into voluntary administration.

The organisation, which provides 100 per cent bulk-billing services to some of Canberra’s most vulnerable community members, appointed RSM Australia Partner Jonathon Colbran and Director Adam Cormack as Joint and Several Voluntary Administrators of the IHCO at a board meeting on Monday 7 April 2025.

RSM Australia Partner Jonathon Colbran said the IHCO’s voluntary board had advised Administrators that it had implemented a range of initiatives to address challenges in the organisation and ensure it could continue to serve the community, but ultimately was no longer able to meet its operational costs and provide services. 

“Unfortunately, we are seeing many entities, including in the health sector, turning towards expert assistance to help them navigate financial challenges as a result of increasing business pressures,” he said.

“Our preliminary review of the IHCO’s financial statements and records indicate the business lacks the sufficient funding to continue its operations. As a result, the responsible decision has been made to cease providing all medical care immediately while all options are explored to either recapitalise the business and recommence services or, if necessary, wind up the organisation.”

Mr Colbran said a decision on the future of the IHCO would be made in approximately five weeks’ time at a second meeting of creditors. 

“Prior to our appointment, the organisation was providing services to some 4,900 patients with a significant number of these requiring care for complex health issues,” Mr Colbran said.

“The board, together with key administrative, clinical and medical staff will work closely with Administrators in conjunction with ACT Health to transition existing patients to other service providers, ensuring patients experience as little disruption as possible.” 

Administrators will write to members and creditors this week to advise them of their appointment and outline the rights of creditors and the steps involved in a voluntary administration. 

Creditors impacted by the administration of the Interchange Health Cooperative Ltd are encouraged to contact RSM via email - [email protected] or phone +61 3 9286 8230.

Patients who may have questions about the administration process can contact RSM via email - [email protected] or phone +61 3 9286 8020.

If you are experiencing a life-threatening emergency, please contact 000. Alternatively, you can contact a healthcare provider, including: 

• Opioid Treatment Services, Building 7, The Canberra Hospital, Palmer Street, Garran.  Ph:  02 5124 9977 between 8am and 5pm
• Directions Health, Level 6, Cosmopolitan Centre, Woden Square, Woden.  Ph:  02 6132 4800
• Winnunga Nimmityjah Aboriginal Health and Community Services (will accept First Nations clients only), 63 Boolimba Cres, Narrabundah.  Ph:  02 6284 6222
• You can also find your closest GP here.

For any media enquiries, please contact:

Jessica Whitby
[email protected]
0434 787 986