OUR CLIENT CHARTER

At RSM, we build strong relationships based on deep understanding of what matters most to our clients.

It is our strong, collaborative approach that differentiates us. 

This is the power of being understood.   
This is the RSM experience and our commitment to you.

OUR COMMUNICATION WITH YOU - WE:

• are accessible and available when you need us
• provide accurate and up to date information
• inform you about the progress of your matters on a timely basis
• tailor our communications based on your preferences
• take a proactive and collaborative approach to solving problems and addressing your opportunities

OUR SERVICE STANDARDS - WE:

• focus on building enduring relationships based on mutual respect and trust
• seek to add value to you and empower you to move forward with confidence
• bring value through relevant ideas and insights
• show integrity and respect to everyone, regardless of business size and circumstance
• ensure our business dealings are conducted with the highest standards of professionalism
• promise our people will be accountable in their dealings with you
• will continually develop a deep understanding of what matters to you most

QUALITY AND TRUST - WE:

• provide access to a strong technical team with relevant experience
• respect your privacy and personal information
• embrace diversity by respecting your views, opinions and personal circumstances
• disclose conflicts of interest
• challenge you respectfully to think differently