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Are you using an ERP system to manage your business?
I want to know more about what RSM has to offer...
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Our ERP system consulting
Managed-application service
NetSuite support service
NetSuite optimization
NetSuite implantation
Need Assistance with utilizing your existing NetSuite instance?
NetSuite Support Services
NetSuite is a cloud-based enterprise resource planning (ERP) software that provides a wide range of business management tools. As your business grows, users may encounter issues or have questions that require technical support.
What are support services?
Our comprehensive support service offers a full range of support offerings, from assisting with daily troubleshooting, to function customization, to user training. Our Support team is composed of certified NetSuite professionals who know your NetSuite instance and are capable of quickly identifying and resolving issues.
How can our support services help you?
In general, our support services are designed to aid users who encounter issues or have questions about a product or service. Our support services are provided in multiple forms, including phone, and email support, and knowledge bases. The ultimate goal of support services is to help users overcome obstacles and achieve their objectives by providing timely and effective solutions to their problems.
- Hands-on assistance in configuring or customizing your NetSuite Account.
- End-user Training.
- Advanced customization including Java scripting, complex saved searches, SQL formulas, workflow configuration, web services, or HTML coding (This exclusion does not apply to the tracking of defects reported to NetSuite in connection with any advanced customization).
- Best practice advice in architecting elements of your NetSuite environment or integration thereto.
Key benefits of our support services
Our dedicated team of NetSuite professionals will be assigned to you, supporting users with installation, configuration, customization, and training. Our service also covers troubleshooting, which assists our users after the system has already been rolled out. Our support services may offer different levels of support, such as basic support for general questions, assigning roles to specific users, adding permissions to a role, changing users’ passwords, etc. Other advanced support for complex issues may include programming or coding which may require assistance from technical consultants on the team.
Overall, our support services help organizations build trust and confidence among their end users and ensure that they have a positive experience using the system. Effective support services can also lead to increased customer loyalty and retention, which are critical for the long-term success of any business.
Managed-Application Services
Our award-winning team of NetSuite consultants has provided customization and integration, technical resources, and best-in-class support to more than 1,500 clients.
What are managed application services?
Managed Application Services or MAS is a support agreement that you employ a service provider to set a number of service hours a month to maintain your applications. You can focus on your core business and avoid the stress of routine application management. We can help you to optimize your applications, saving your time for more important innovation and business growth.
How can our managed application service help you?
MSA can help maintain efficiency and optimize the performance of your applications constantly without putting strain on your internal resources. Using Application managed services, you can lower your costs, increase productivity and drive business value by extending the life cycle of your NetSuite applications.
Key benefits of our managed application services
| Saving cost and increase efficiency | Save your time and money to focus on solving more important issues by employing specialized professionals with proven expertise in hosting and running applications. Meanwhile streamlines your IT environment by ensuring that qualified professionals oversee managing your applications. |
| Qualified experts | Finding the perfect person for your company is always a challenge, application management ensures that end-to-end specialized services are available full-time as part of the package whenever needed. This arrangement is especially beneficial for companies with small-sized internal IT teams. |
| Follow up on time in change management | The IT environment in organizations is subject to constant change, which is difficult to manage. Applications also update continuously, let alone enhanced, customized, or replaced. Application-managed services streamline org-wide change management by ensuring that experts with prior experience deal with complex changes. |
| Faster transition to the Cloud | Using application management, you can easily transition from a standalone version to cloud applications as you have an experienced partner to guide you through the path. The criteria for selecting the right application-managed services partner depends on your IT environment and future requirements. Therefore, choosing RSM as your service partner could provide the required skill sets, and the ability for the IT teams, while considering existing and future business applications, and the costs involved. The availability of our consistent support is your best option to grow and improve your company. |
Are you not satisfied with the performance of your current NetSuite setup?
NetSuite Optimization
Optimizing your NetSuite helps you maximize your return on NetSuite investments with more and more functionalities becoming available.
What is NetSuite Optimization?
The process of fine-tuning and maximizing the performance and efficiency of a client’s NetSuite investments. It involves assessing, analyzing, and improving different aspects of the system to ensure it aligns with the needs and goals of the business.
When and why should NetSuite optimization be considered?
⇒ Changing and expanding business needs
⇒ The potential of NetSuite was not maximized during the initial implementation
⇒ NetSuite new function releases are not utilized but are beneficial to the business
Key benefits of optimizing your NetSuite with us
RSM uses the below model to evaluate the potential NetSuite optimization with our clients
| Greater insight | Immediate improvements | More time to focus on business objectives |
| Our NetSuite optimization review is designed to be quick and efficient. At the end of the process, you will gain insight into the cause of your system issues and understand exactly what you can practically do to remedy the situation in the short and long term. | We deploy quick fixes as part of our service. This means that your current system issues are rapidly reduced and some of your pain points are alleviated, allowing your staff to focus on more value-add activities. In addition, we will suggest process best practices and give recommendations for improvements. | Through the implementation of our recommendations, your NetSuite solution will be aligned with your business objectives enabling you to focus on your business priorities, supported by a solution that delivers value to your organization. |
Are you experiencing changes in your business processes?
NetSuite Implementation
Why work with RSM for your NetSuite ERP implementation?
Deep industry knowledgeRSM Hong Kong has consultants who specialize in various industries, including manufacturing, distribution, healthcare, and more. No matter the size of your company, we take the time to understand your organization and strategy to build long-term cooperative relationships that help you solve your complex business problems. We provide comprehensive solutions for critical back-office functions, including technology and digital, finance and accounting, operations, and supply chain. | ||
More than implementationThe system will likely not operate independently, with the best-of-breed approach there is a need to communicate and exchange data with other systems within the enterprise. Without a proper integration setup, it may lead to unsynchronized data problems. Our consultant team has integration experts to ensure your cross-platform implementation is a success. | Global presenceOur team of consultants has experience with projects of various sizes, assisting our clients in implementing NetSuite in any part of the world where they operate in. We can utilize other RSM member firms within the Global Network to assist, offering solutions to address the local statutory requirements within the region. Our team also offers bilingual language capabilities (English and Chinese), working together with you as you expand your business worldwide. Our team of consultants has experience with projects of various sizes, assisting our clients in implementing NetSuite in any part of the world where they operate in. We can utilize other RSM member firms within the Global Network to assist, offering solutions to address the local statutory requirements within the region. Our team also offers bilingual language capabilities (English and Chinese), working together with you as you expand your business worldwide. | |
One-stop serviceWe are here to support you every step of the way, from initial requirement confirmation, solution design, to implementation, optimization, user training, support, and managed applications. We are here to support you every step of the way, from initial requirement confirmation, solution design, to implementation, optimization, user training, support, and managed applications. | ||
How to succeed in implementation?
Dedicated team
As a committed partner of Oracle, all RSM HK consultants follow the NetSuite certification training program which is certificated by Oracle to ensure you get the most from your NetSuite investment. With years of experience, RSM has a successful NetSuite implementation methodology, including process design, technology delivery, and business change and adoption.
Proven implementation methodology
To minimize any surprises and the need to rework the configuration at a later project stage, RSM follows the well-established System Development Life Cycle (SDLC) model to ensure project success. Before any configuration or implementation work is carried out, our team of consultants will do an in-depth analysis and propose multiple solutions to the problem at hand, with recommendations to let our customers decide which is best for their business.
Key benefits to work with RSM
⇒ Strong expertise across a range of industries and sectors and a deep understanding of business challenges.
⇒ A dedicated team of certified NetSuite specialists.
⇒ More than just implementation, our team will also look after your needs with system integration, post-live support, continuous improvement & optimization, and managed applications.
⇒ Global network and international capabilities helping global businesses succeed.
About Oracle NetSuite
Oracle NetSuite is the no. 1 Cloud enterprise resource planning (ERP) platform to help manage and modernize your business. As a platform it allows users to efficiently manage all key business processes in a single system. Their platform is not only efficient; it is also convenient as it requires no hardware or software maintenance fees and setting it up is quick and uncomplicated. They provide their services as an enterprise ERP to over 20 000 Corporate clients, making it the largest provider in the world.
What is NetSuite?
An innovative ERP solution brought to you by RSM Hong Kong in partnership with Oracle NetSuite.
Why NetSuite?
NetSuite ERP software enables all of its clients to remain competitive and relevant in the modern financial climate. From inventory management to other important business functions, such as Customer relationship management (CRM) and tracking their financials. Their platform has the ability to make key business functions and processes that much more efficient, allowing you and your business to continue growing and ultimately achieve your goals. Due to the platforms versatility, it remains the one-stop shop to increase efficiency across all of your business processes.
Cloud-based | Scalable | All-in-one |
NetSuite is a cloud-based enterprise resource planning (ERP) software that provides businesses with a centralized platform to manage their financials, operations, and customer relationships. | NetSuite is highly scalable, making it suitable for businesses of all sizes. It can be customized to meet the specific needs of different industries and can grow with a business as it expands. | NetSuite is an all-in-one solution that integrates various business functions, including accounting, purchase management, order management, CRM, budget, and more. This enables businesses to streamline their operations and reduce the need for multiple systems and software applications. |
All-in-one solution
A comprehensive accounting and financial management solution that streamlines financial processes, with real-time visibility into financial data and cloud-based architecture for anytime, anywhere access.
A powerful tool that automates the entire order management process, with a centralized platform for managing orders across multiple sales channels, advanced inventory management capabilities, and robust reporting and analytics.
An all-around tool for managing customer interactions and improving customer satisfaction, with a centralized platform for managing customer-related data, advanced marketing and sales automation capabilities, and access to customer data for delivering personalized experiences.
A well-rounded tool for managing vendor relationships and streamlining purchasing processes, with a centralized platform for managing vendor-related data, advanced inventory management capabilities, and real-time visibility into purchasing data.
An effective tool for managing budgets and gaining insights into financial performance, with a centralized platform for creating and managing budgets, real-time tracking of actual spending against budgeted amounts, robust reporting and analytics capabilities, and customizable dashboards and reports.
An insightful tool for understanding operations and making data-driven decisions, with ad hoc reporting, role-based dashboards, and KPIs, facilitating users to make better decisions based on NetSuite and non-NetSuite data.
NetSuite SuiteApp is a suite of third-party applications that can be seamlessly integrated with the NetSuite ERP system. These applications are designed to extend the capabilities of NetSuite and meet the specific needs of different industries and business functions. These applications are built using NetSuite's SuiteCloud platform, which provides a secure, scalable, and flexible environment for development and deployment. SuiteApp enables businesses to customize their NetSuite implementation and tailor it to their unique requirements, while also providing access to a broad range of pre-built solutions that can be easily implemented and used.
Why choose RSM as your Oracle NetSuite partner?
Service delivery organizations want visibility into, and control over, enterprise-wide processes such as revenue recognition and unified billing. RSM can help you get there with Oracle NetSuite.
The largest NetSuite team in the globe
Served more than 1500 clients since 2004
24-Hour service
The RSM global network has 830 offices in more than 120 countries across the globe and among these are NetSuite consultants located in 20+ countries around the world
A dedicated team of 350 plus certified NetSuite consultants and industry expertise
RSM has deep industry expertise across multiple industries, including manufacturing, distribution, retail, non-profit, and more
RSM is the NetSuite Worldwide Partner of the Year for 2013 - 2014 and 2016 - 2022
Proven methodology
RSM uses a proven implementation methodology that is designed to minimize risk and ensure success. This methodology is based on best practices and years of experience and has been refined over time to deliver consistent, predictable results. With RSM, you can be confident that your implementation will be completed on time, within budget, and with minimal disruption to your business.
Strong partner with NetSuite
As a top-rated NetSuite implementation partner, RSM has a strong partnership with NetSuite and deep knowledge of the platform. They have access to NetSuite's latest tools, resources, and training, which means that you'll get the most up-to-date and effective solution possible. With RSM, you'll be working with a partner who is committed to your success.
Customer | Vendor Purchase |
Wesley Yau
Contact our NetSuite professionals
Contact our NetSuite professionals
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Complete this form and an RSM representative will be in touch.
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