As I reflect on the quality landscape in 2023, our commitment to excellence and integrity has never been more important, as we seek to propel RSM to new heights. 

2023 was marked by significant investments, both centrally and across our Member Firms, in people, technology, and other essential resources. These strategic investments, coupled with the transformative impact of the implementation of ISQM 1, have been the catalyst for a step change in the effectiveness of our quality monitoring. 

As a global organisation, we also took significant strides, as we develop our audit of the future. This initiative represents a pivotal moment in our journey towards redefining and enhancing our audit services, ensuring that we continue to meet the evolving needs of our diverse client portfolio, which ranges from local businesses to the largest listed entities. The development of our audit offering is a reflection of our strategic vision for 2030, highlighting our commitment to innovation and forward-thinking approaches to help us to continue to serve a dynamically changing client base. In parallel, the development of an internal AI-powered chatbot, set for rollout in 2024, marks another milestone in our quest for quality. This is designed to assist our auditors in readily accessing and understanding our Global Audit Methodology, thereby further enhancing the consistency and reliability of our audit services worldwide. 

Building on the foundations we put in place in 2022, RSM InTrust was further embedded across the global organisation to ensure we adhere to the complex and diverse independence requirements when serving different client types across multiple jurisdictions. Through dedicated training programs, the coaching of champions, and fostering a two-way dialogue between Members and the GEO on necessary changes, we have made substantial progress. Yet, we acknowledge that our journey is ongoing in this important area. 

As we anticipate and continually adapt to the changing business and regulatory landscape, our strategy of developing innovative solutions and enhancing the support we offer to our Member Firms is resolute. Our focus is on meeting and exceeding the expectations of our clients, regulators and people. Our continuous pursuit of excellence remains central to our approach, as we steadfastly deliver on our purpose - to instill confidence in a world of change.

Marion Hannon,
Global Leader, Quality & Risk, RSM International

 

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