Global Annual Review 2024

In 2024, RSM continued to build our understanding of employee engagement across the network through a Great Place to Work Pilot project where four Member Firms and the GEO completed the Great Place to Work survey. The project had an 86% response rate across the participating Firms, and we are now planning a phase 2 of the pilot project to encourage more Firms to participate. 

We continued to activate our Global HR Community in 2024. The community acts as a supportive environment for our HR professionals to collaborate and work on initiatives that provide a positive and cohesive experience for our talent across the globe. They are the bridge between strategy and implementation. This year we also surveyed our community to gain greater insight into the HR function within our Firms and where we can provide further support.

As the evolved brand launched in 2024, we continued our efforts on building the portraiture image bank with a photoshoot in which 50 of our colleagues from 20 Member Firms across our organisation became faces of RSM. By using our employees as models, we bring our culture and values to life.  
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RSM Campus, our global learning management platform, continued to deliver development opportunities for our Members in alignment with our 2030 strategy. From courses focusing on soft skills, IT security, audit, and compliance to business development and marketing, our ever-expanding catalogue continues to provide our Members with the training they need to succeed in their roles. In 2024, RSM Campus also hosted and delivered the RSM Academy event, providing virtual interactive corporate learning.

2024 saw our focus remaining steadfast on delivering a consistent, client-centric experience by leveraging the full power of our global organisation. Through strengthened cross-border collaboration, supported by initiatives like the Growth Platform training programme, we have equipped our teams with the capabilities needed to seamlessly serve clients worldwide. 

Multidisciplined working groups collaborated on strategic growth, while the formation of regional groups, such as Central America and ASEAN, through a unified service offering, are helping to meet market needs. Together, these efforts ensure we bring the best of our organisation to every client interaction, offering tailored, holistic solutions that consistently deliver value. 

Through sharing expert-driven content with our clients and across our websites and social media, from our in-depth industry outlooks and market trends, to informative people-focused stories, we expanded our reach and enhanced engagement, fostering deeper connections with those we serve. A special highlight was the impact of our LATAM ESG survey report. 

Our growing presence in global media reflects our ability to deliver relevant insights that resonate with our clients and reinforce the strength of our relationships. This alignment with their priorities continues to drive our success and inspire trust in our expertise. 

With over 65 internal events throughout the year, including training events, we have continued to foster a culture of learning and growth across the RSM Network. These initiatives enhance our teams' skills and ensure that we are fully equipped to provide a cohesive and exceptional client experience. 

In partnership with our colleagues in Peru and India, and collaborating with all Member Firms across the globe, the RSM Network has achieved an unprecedented level of security, with the vast majority of our operations meeting the rigorous standards required for ISO27001 accreditation. This network-wide certification is just one of many areas of focus that highlights our commitment to the security and trust of our clients and partners whilst striving to set new benchmarks in cyber security excellence. 

The RSM Global Technology Committee has laid the groundwork for empowering our people through advanced, integrated technology and a commitment to a resilient, adaptive IT strategy. By driving economies of scale and improving interoperability, the Committee’s work enables seamless cross-border engagements for our audit, tax, and consulting teams. A coordinated approach to cybersecurity ensures robust global protection, while the adoption of generative AI augments our capabilities all of which help to unite us as one global firm. 

A key milestone in 2024 was the launch of RSM Luca, our global digital audit ecosystem. RSM Luca represents a new approach to how we deliver audit services, incorporating leading technology and effective processes to further enhance accuracy, efficiency, and value for our clients. 

It provides sharper data-driven insights, accelerated discovery, validation and analysis of data and an enriched audit experience.

2024 saw a focus on advancing sustainability as RSM expanded its tailored ESG services to meet the growing demands of businesses worldwide. With the activation of ESG Regional Hubs, we have enhanced our service capabilities and strengthened our support for clients navigating the shifting landscape of non-financial reporting. 

Our approach combines a consistent global framework of methodologies, digital tools, knowledge banks and insights, ensuring we address each client’s unique needs. This year, saw the development of our ESG and CSRD Assurance methodologies, maturity and double materiality assessments, as well as climate risk modelling to align with evolving regulations.

The first half of 2024 was marked by a successful Global Tax Conference in Amsterdam which brought together over 170 attendees from almost 50 different countries and RSM’s regional conferences where the Global Tax Leadership Group conducted plenary sessions and tax-specific meetings. These events led to a significant increase in the Member Firms represented in each of our eight Global Tax Specialist Groups (GTSGs), enhancing service quality and fostering a single-team approach.

This expansion reflects the increasingly global nature of business and the collaborative environment fostered by RSM's Global Tax Conference and regional conferences. These events have played a key role in driving inclusivity, knowledge sharing, and cross-border collaboration among Member Firms.