The i.C.A.R.E. Award 2021 – Mental Resilience in Client Service

Our Staff are our pillars who have been providing our clients with the stability and assurance of consistent service standards. 

i.C.A.R.E. is about increasing internal and  external client satisfaction through the creation of consistent and delightful service experiences across all touch points.  

Year 2021 had been a year of challenges with COVID-19 variants evolving at an alarming speed. Especially in times of adversity, having high mental resilience is key to survival.

A person who has high mental resilience has the ability to handle stress and challenges effectively, and has a problem-solving and survivor mentality. He or she is also someone who makes people feel valued, appreciated, and understood.

We honour our employees who render high quality services to our clients every year.

This year, the i.C.A.R.E. Award 2021 Champion recipient is Khor Tse Min of the audit division. Tse Min epitomises the spirit of resilience and delivers high-level service quality to both her internal and external clients.  

A well-deserved win, Tse Min’s journey to service excellence does not stop here. She continues to channel positive influence to her colleagues and clients, living up to the name of an i.C.A.R.E. Champion.

tse_min_1.png

 

celebrating our long-service award recipients

A befitting close to the year 2021 as we honoured our staff who have served the firm for 5, 10, 20 and 30 years. They are our pillars who have been providing us and our clients with the stability and assurance of consistent service standards that clients have come to expect of us. Congratulations once again and thank you to our anchors.

 

Peter Jacob - 25 years of service

Peter was a Partner and a key pillar who had helped build our audit, litigation and forensics practice at RSM.

His professionalism and gentle demeanor had endeared him to staff and clients he served in the legal, advertising, recruitment, F&B, trading and fund management industries. We thank Peter for all his hard work and support towards the firm's success, and wish him all the best and a happy retirement!

View snippets of some of the good times we had with Peter.