IT Support Technician

Johannesburg, South Africa

We are currently looking for an IT Support Technician for our Johannesburg office. Below is a guideline of the role and responsibilities, qualifications and requirements.

Role and responsibilities 

  • Provide first-line support for application software. (e.g. MS Office)
  • Handle user-related issues, including password reset and account lockouts.
  • Support and configure network printers.
  • Manage and maintain Active Directory accounts.
  • Monitor and report system alerts using N-central MSP.
  • Perform hardware setup, repairs and maintenance.
  • Examine backup logs and report issues.
  • Assist with ISO 27001 control implementation.
  • Troubleshoot specialized software (e.g., CaseWare) and advanced user issues.
  • Customize desktop applications to meet requirements.
  • Manage escalated support tickets and provide advanced software troubleshooting.
  • Diagnose and resolve VPN and remote access issues.
  • Configure and optimize system performance for servers and workstations.
  • Active Directory: Group policy configuration and advanced administration.
  • Analyze system trends and resolve complex alerts using N-central MSP.
  • Configure and maintain advanced networking hardware.
  • Manage backup processes and test disaster recovery plans.
  • Conduct periodic reviews of IT controls for ISO 27001 compliance.
  • Basic Network troubleshooting (LAN / WAN).
  • General server monitoring and escalate critical issues.
  • Configure and optimize system performance for servers and workstations.
  • After-hours standby support (Rotational).

Qualifications and experience

  • Diploma in IT, computer science or related qualification.
  • CompTIA A+, ITIL Foundation, Microsoft Moden Desktop Admin.
  • Minimum of +-3 years experience of IT support with a focus on network administration and cloud services.

Skills and competencies

  • Advanced IT and cloud troubleshooting skills.
  • Excellent communication and interpersonal skills to interact with end-users and vendors.
  • Excellent organizational and multitasking skills.
  • Proactive involvement in security incident management and threat identification.
  • Ability to articulate complex issues to end-users and senior staff.
  • Documentation and reporting of incidents and system performance.
  • Server and workstation performance optimization.
  • Documentation and reporting of incidents and system performance.
  • Ability to manage time effectively and prioritize urgent matters.

Contact us

To apply for this role, please send your CV to Dipuo and Palesa at [email protected] and [email protected].  Should you not hear from us within two weeks, please consider your application unsuccessful.