Senior IT Support Technician

We are currently looking for a Senior IT Support Technician for our Johannesburg office.

Below is a guideline of the role and responsibilities, qualifications and requirements.

Diploma in IT, computer science, or related qualification.
CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Admin.
Minimum of +3 years’ experience in IT support with a focus on network administration and cloud services.

Advanced troubleshooting and IT support for specialized software (Caseware, financial software).
VPN and remote access troubleshooting.
Advanced Active Directory administration (group policy configuration).
Advanced networking hardware configuration and maintenance.
Server and workstation performance optimization.
Documentation and reporting of incidents and system performance.
System monitoring and alert resolution using N-central MSP.
Backup process management and disaster recovery testing.
Review and ensure compliance with ISO 27001 controls.
Proactive involvement in security incident management and threat identification.
Strong communication skills for escalating and managing tickets.
Ability to articulate complex issues to end-users and senior staff.
Documentation and reporting of incidents and system performance.
Strong ability to manage multiple support tickets and tasks.
Ability to manage time effectively and prioritize urgent matters.

To apply for this role, please send your CV to Dipuo and Palesa at [email protected] and [email protected].

Should you not hear from us within two weeks, please consider your application unsuccessful.