To continue to lead teams toward breakthrough thinking, facilitators who are rather familiar with in-person workshops must shift from their usual mindset, toolset, and skillset to tackle the challenges, limitations, and functionalities of remote sessions.
Here is a series of general tips for facilitators:
It is harder for people to stay engaged in front of a screen for a long duration (e.g., half of the day). Break a full-day process into multiple sessions, and schedule sessions that take no more than 120 minutes, including at least one generous break. | |
During the breaks, you should nudge people away from technology to help them incubate and replenish energy — you might want to include an easy, accessible break activity that ”forces” the participants away from their screens. | |
Adapt your pace by allotting more time per activity than you are used to: this will allow the participants to think through it and will give them the space to reflect on their input. Be patient and comfortable with their silence. | |
Before the session, test a lot —make sure the technology works and that switching from one platform to another is easy. Build a backup plan with one tool (i.e., a Zoom meeting where your co-facilitator records the conversation and shares the screen). | |
When it comes to content in a remote facilitation session, less is more; you should use plenty of visuals and icons and explain everything in writing — ideally, with fewer words and more imagery. | |
To ensure engagement, you should apply two rules. First, if one person is remote, everyone should be remote — even in the same building. Second, the video should be mandatory for all so that you can assess engagement through body language. |
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Senior Manager, Brand & Innovation