Throughout managed application services we support NetSuite customers in Poland on an as-needed basis.

 

Our dedicated team is staffed with NetSuite-certified accounting professionals able to rapidly track, escalate and solve your organization’s NetSuite incidents and questions. We have a strong business knowledge of third-party products that can be integrated with NetSuite. Our helpdesk support enable your technology to work as intended, increasing productivity and empowering your organization to move forward with confidence.

Benefits of RSM’s managed application services for Oracle NetSuite

  • Allows customer to focus on core competencies
  • Provides right sized administration services to meet business needs
  • Provides a flexible & expandable support system
  • Can support all NetSuite related tasks
  • Access to experienced NetSuite consultants leveraging experiences from expansive RSM client base
  • Access to entire RSM National NetSuite team & developers
  • Provide predictable costs
     

Overview of RSM’s managed application services for Oracle NetSuite

Several different levels of managed application support are available to fit your budget and overall managed services expectations. Nevertheless, RSM will provide unlimited support for the following in every support options:

 

Break/fix system issues:

  • System errors preventing business operations not due to customization
  • Defects or issues for NetSuite support requiring assistance
  • Period close issues due to NetSuite generated errors
     

Limited assistance:

  • NetSuite Help and SuiteAnswers guidance and translating terminology
  • General Ledger (GL) impact explanations
  • Features and preference impact assistance

Levels of support

Basic

Case Management provided on fixed-fee cost basis (annual contract)

Standard Support hours with agreed upon response times, Mon through Fri

An advanced ticketing system for lightning-fast responsiveness

Access to the international team of experts from the RSM Oracle NetSuite practice

24/7 web portal access

Access to experienced NetSuite professionals

Standard

Basic support offerings plus

Software Licensing 

Dedicated Account Management

Quarterly Reviews of NetSuite System to determine efficiency gains, configuration changes or functionality

Premium

Basic and standard support offerings plus

Knowledge and assistance with third-party products

NetSuite phased product upgrade analysis twice per year

Multilevel Service-Level Agreement (SLA)

Administrative services

Look at details of Standard and Premium support services:

Quarterly Reviews of NetSuite System

Quarterly reviews with your team to determine efficiency gains, configuration changes or functionality adds.

Knowledge and assistance with third-party products

Support for additional applications and NetSuite integration systems.

Dedicated Account Management

Dedicated Account Manager responsible for the provided services and the quality of customer service.

NetSuite phased product upgrade analysis twice per year

Creation of initial testing scripts, updating testing scripts periodically, testing phased product upgrade and providing results.

Multilevel Service-Level Agreement (SLA)

This agreement can support a business's customer growth and facilities the incidents with a superior level of user satisfaction. The service requests can be resolved even in a single phone call with a designated senior consultant.

Check, how our team of strategic advisors and experienced technology professionals can optimize your systems platform, complement your staff with technical skills, and deliver focused services and support for specific business applications.

Key expert
Michał WOJTYLA
ERP Service Manager
Warsaw

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